Maybe I Should Get Lloyd Levine to Pass a Law: Sprint Sucks

I don't often write about my own personal experiences but tonight I had an experience in how customer service generally sucks.

I recently acquired a BlackBerry 8830 from Sprint. In a lot of a ways it's a pretty slick device.

Would you know, just a day or two before Sprint's 30 day exchange period the phone started having some problems.

So I went to a local Sprint corporate store in Studio City but was told that I needed to go to a repair center in Panorama City. However they were closing soon so I wouldn't make it in time.

This evening, as instructed, I went to the facility in Panorama City. I was told that because it was now past the 30 day period, I would not be able to exchange the phone but pay for it to be repaired.

This was a by a slovenly metal faced clown who was more interested in strictly adhering to whatever he thought was the rules rather than what the store manager told him to do to take care of me.

To my relief, the store manager took over the situation and it appeared the matter would be resolved. After waiting for metal face to take a personal call on his (working) cell phone outside, he took the manager to a back room following which she returned and said she couldn't replace the phone unless I paid $85 as the phone was now on it's 31st day.

I wasn't going to pay to fix a phone I just got, so I left deciding to pursue it through other channels.

Though I felt totally victimized by this monster corporation of whom I've been a customer for years, I still don't feel its the role of the government to "protect" me. If I want I can tell Sprint to stick and switch to any number of other phone providers. And I can pursue it through other channels at Sprint.

So sorry Lloyd, no need to fire up your laptop.