Interim DONE GM Slammed in Management Study on Eve of Confirmation
Insiders tell the Sister City that in the last month Kim hired management consultant John Wisor to assess the work of the supervisors in the office. Wisor recommended a confidential survey of the rank-and-file, and asked them to rate their supervisor. According to the survey, 42% of respondents (17 people) did not rate their direct supervisor, but instead rated and commented on Kim in order to "send him a message about how dissatisfied they have been with his leadership, or lack of it."
Wisor issued the following statement to the Sister City. He did not respond to our request for an interview:
"I was hired to conduct an employee opinion survey and report results to the management and staff of DONE. I am no longer associated with them. They have all my reports and comments and I know that the management team is reviewing the data and determining action steps in response to the various reports."
The DONE staff members who responded to the survey were highly critical of Kim and other DONE senior managers found serious concerns with respect to accountability, distribution of work and management's - including Kim's - lack of the needed skill sets to manage the department. DONE employees also complained that management rarely takes and implement suggestions; that the only such recommendation implemented in the last year was that of a "morale club."
Our insider had told us that the results of the survey have been suppressed while the confirmation process continues. Kim is scheduled for confirmation by the City Council on Tuesday.
Wisor was reportedly paid $1000 by DONE for his work. You can read a summary of his report at MS2 by clicking here.
"It was difficult to tell the man who hired me that he was the problem."
Management Consultant John Wisor, regarding DONE Interim GM BongHwan Kim
The biggest bombshell of the Wisor study was not contained in the report but allegedly in an email from Wisor to an unamed DONE staffer, an email the Sister City has obtained a copy of. In a very candid assessment of Kim's ability to lead the department Wisor tells the DONE staffer that it was "difficult to tell the man who hired me that he was the problem." Wisor further stated that the DONE staffers he spoke with wanted to send a "direct message to him (Kim) that he was a failure in being a leader at DONE." Our insider said the survey results confirms the concerns of staff.
Reportedly, it's not only DONE staffers that are dissatisfied with Kim, but at least two members of the Board of Neighborhood Commissioners who doubt his ability to lead. On Friday, Commissioner Tsilah Burman resigned her post. Our insider said that Burman allegedly told others "that the appointment of BongHwan Kim by the Mayor to be the permanent General Manager of the Department of Neighborhood Empowerment was the last straw." Burman's resignation follows that of fellow commissioner Diane Middleton who also expressed concerns about Kim in her resignation letter.
Maybe there's still time to bring Kim Thompson or Huell Howser on board as DONE GM!